Job Summary 

The Senior Account Executive will be responsible for leading and executing the company’s business development strategy to drive revenue growth and expand market presence. This role will involve identifying and closing new business opportunities and building strategic partnerships.  The ideal candidate will have a proven track record of success in business development, strong leadership skills, and the ability to work cross-functionally with internal and external stakeholders.

Responsibilities 

• Strategic Leadership: Develop and execute a comprehensive business development strategy that aligns with the company’s overall growth objectives.
• Market Expansion: Identify and pursue new business opportunities, including new markets, product lines, and strategic partnerships.
• Relationship Management: Build and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
• Revenue Growth: Drive revenue growth through the successful negotiation and closing of high-value deals/
• Cross-Functional Collaboration: Work closely with the sales, marketing, product, and operations teams to ensure a cohesive approach to market development and customer acquisition.

Requirements 

• Experience:10+ years of experience in enterprise software and services.
• Proven Track Record: Demonstrated success in driving revenue growth and securing major business deals and partnerships.
• Leadership Skills: Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Analytical Ability: Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Communication Skills: Outstanding communication and negotiation skills, with the ability to build rapport and influence at all levels of the organization.
• Bachelor’s degree preferred.
• Association or Not for Profit Industry experience a plus.
• Travel: Ability to travel as required for business development activities.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10  company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $100,000- $110,000 USD per year + variable commission

This role will be supporting our associations vertical solutions https://www.togetherwork.com/vertical-solutions/associations/ .

 

Note: This position is available for the UK or US Candidates Only.  

Job Summary 

Togetherwork is seeking an exceptional Support Analyst to become an integral part of our dynamic and world-class support team. Our mission is to empower associations and membership organizations to deepen their customer engagement using the Fonteva membership and event management product suite. As a Support Analyst, you will play a crucial role in ensuring our customers' success by delivering high-quality technical support and leveraging your expertise to resolve complex issues.

Responsibilities 

• Case Management: Thoroughly review, analyze, and document customer-raised cases, issues, bugs, and maintenance requests on the Fonteva Platform. Ensure all cases are accurately tracked and updated in our systems.
• Issue Reproduction: Recreate and reproduce customer configurations and designs to diagnose whether issues are related to the product or specific to customer configurations.
• Technical Expertise: Maintain a deep and current technical knowledge of Salesforce, the Fonteva Platform, and emerging features to perform your duties effectively and offer proactive support.
• Customer Interaction: Provide professional, high-quality technical support to customers and stakeholders, ensuring all interactions are clear, collaborative, and solution-oriented.
• Relationship Building: Foster long-term partnerships with customers by delivering exceptional service and being a trusted advisor for their technical needs.

 

Requirements 

• Experience: You bring 1-3 years of experience in Support, QA, or Technology Implementations, with a proven track record of troubleshooting and resolving complex technical issues.
• Salesforce Proficiency: You have a solid foundation in Salesforce and are eager to expand your knowledge beyond standard admin tasks to include the advanced capabilities of the Fonteva Platform.
• Tech-Savvy Communicator: Strong ability to engage with both technical and non-technical stakeholders, providing clear and concise explanations and training. Capable of creating visual representations of data for executive reporting.
• Problem Solver: Highly analytical with exceptional technical problem-solving skills. Ability to diagnose and resolve complex issues related to Salesforce and integrated systems.
• Customer Advocate: You’re passionate about customer success and are committed to being their voice within our team, ensuring their needs are always front and center.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The US Based Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

UK Based Company Benefits

• Medical, Dental, and Optical Benefits
• Therapy and Mental Health Benefits
• Group Critical Illness Benefit
• Group Income Protection
• Group Life Insurance
• Bereavement counseling and probate helpline
• Wellness Benefits and Fitness Discounts
• Pension Plan with 3% employer match
• Worldwide Travel Coverage
• 22 PTO days
• 8 Paid Bank Holidays
• 5 Paid Sick days
• Remote Work

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $45,000 - $55,000 USD per year 

UK Remote: $61,166 - $74,758 CAD per year

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary: 

Togetherwork is looking for an experienced Marketing Leader to help lead its go-to-market execution for a key Product Group. The group consists of SMB SaaS Software solutions serving the Pet Care vertical market. These solutions’ customer journeys include trial, self-serve, and full-service sales cycles.

The Marketing Director is primarily responsible for reaching marketing goals across all products, but also leads the Marketing team responsible for Marketing Strategy, Demand Generation, and Brand Management for their product. This position will report to the Togetherwork Chief Marketing Officer. 

Major Responsibilities: 

• Oversee Marketing Leadership and provide Marketing Directors for each Product with resources and tools to achieve their marketing goals.
• Define marketing revenue funnel goals in collaboration with Sales and Marketing teams across your Product group.
• Lead marketing teams with coordinated strategies and execution of marketing plans to achieve defined revenue funnel goals on a consistent basis.
• Manage segmentation and targeting strategies, work with team to implement content marketing programs for each audience.
• Collaborate on Customer Marketing initiatives, achieving defined revenue goals across the business for expansion and services. 
• Contribute to marketing/sales strategy and planning in your product group.
• Manage SEM/PPC and SEO outsource firms to achieve maximum performance at resource levels available.
• Report on KPIs on a weekly/monthly basis to CMO and Product Group Leaders.
• Manage marketing budget across Products with CMO and Product Leaders.
• This role requires the ability to do (vs manage others to do) as many of the tasks above as possible with limited external resources. At the same time, we’re looking for an individual capable of ‘seeing the whole board’.

 Requirements: 

• Bachelor's degree in Marketing, Business, Communications, or related field. MBA preferred.
• Minimum of 10 years experience in leading the strategic vision and execution of a full marketing function with a focus on technology and/or SaaS solutions.
• Experience and understanding of best practices in Digital Marketing (especially SEM/SEO), Prospect Demand Generation, Events Marketing, and Customer Marketing for a high-growth SaaS Software company.
• Experience with Salesforce required, Strong background in HubSpot preferred.
• Experience leading a metrics-driven Marketing team that consistently beat goals.
• Experience successfully influencing senior leadership to adopt new ideas, products, and/or approaches.

Core Competencies: 

• Advanced marketing knowledge – you can build strategy and deliver in multi-channel frameworks and know how best to leverage them.
• Extreme organization - you’re an excellent project manager and thrive on organized data.
• Strategic thinking - you understand a complex business and can develop a marketing plan that addresses these nuances. You view the big picture and the details side-by-side and have the ability to articulate the trade-offs of strategic decisions while perfecting the smallest details.
• Collaborative mindset – you thrive in collaborative environments and can effectively lead by developing relationships, working cross-functionally across teams and at all levels of leadership.
• Change management skills – you enjoy gaining stakeholder alignment via active idea sharing and see the power in intentional design across a team rather than a single point of view.
• Proven leadership experience – you have strong results orientation, the ability to prioritize effectively, a high level of comfort working in the “grey” and possess minimal ego. You are an effective leader who can hire, develop, empower, and manage a small team to optimal results.
• Ability to travel – this position will require travel to collaborate with your coworkers as well as oversee the successful execution of trade shows. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability.
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability.
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote:  $120,000- 140,000.00 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

CCPA Disclosure Notice Here.

https://www.togetherwork.com/vertical-solutions/pet-care/

Job Summary

The Support Billing Agent is responsible for managing and resolving a wide range of customer billing and subscription-related issues. This role demands a strong understanding of Gingr’s billing processes, customer service skills, and the ability to handle complex situations with professionalism and empathy. The Billing Agent will work closely with customers to ensure their subscription needs are met while also supporting the company's customer retention goals. 

Responsibilities 

• Assist customers with billing inquiries, including invoice clarification, payment issues, and pricing questions. 
• Resolve billing disputes, provide clear explanations for charges, and process refunds, credits, and adjustments as needed. 
• Investigate and resolve payment failures, declined transactions, and other billing-related issues. 
• Handle subscription-related requests, including upgrades, downgrades, renewals, and cancellations. 
• Manage recurring billing processes, ensure accurate invoicing, and monitor account balances to notify customers of overdue payments. 
• Update customer billing information, including payment methods and contact details 
• Assist customers with unlocking and deleting apps that have been restricted or need removal due to billing issues. 
• Facilitate the process of transferring account ownership when a business changes hands 
• Implement retention strategies to reduce churn and increase customer lifetime value. 
• Participate in ad hoc projects related to Gingr subscriptions and Gingr subscription updates. 
• Maintain Gingr’s Hubspot CRM 

Requirements 

• Strong understanding of billing processes, subscription management, and relevant regulations 
• Proficiency in billing software, CRM systems, and integrated payment systems 
• Collaborative team player with project management abilities   
• Excellent communication, problem solving, and multitasking abilities  
• Knowledge of customer retention strategies  
• Gingr App Software knowledge a plus  

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary 

US Remote: $41,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

We are a rapidly growing SaaS company trusted by over 13,000 massage therapists in the United States and Canada. Our platform provides vertical-specific solutions for massage and bodyworkers, including digital SOAP notes, online booking, payments, reputation management, and marketing tools. We enable small businesses to grow and thrive by making them more efficient, effective, and profitable. 

We are looking for an experienced marketing manager who is skilled in driving growth through data-driven strategies and innovative marketing campaigns in the B2B/B2C SaaS space. 

Responsibilities 

Strategy

• Develop and execute content marketing strategies to enhance brand awareness, lead generation, and customer engagement.
• Create and manage a content calendar featuring blog posts, emails, case studies, videos, and social media content.
• Establish Togetherwork as a thought leader in the massage and bodywork industry through strategic marketing.
• Collaborate with product, sales, and customer success teams to align marketing strategies with business goals.
• Assist the Director of Marketing in managing agencies and vendors to execute marketing campaigns.

Content Creation and Management

• Work with leadership to create and present webinars on industry topics, product updates, and social media campaigns.
• Generate thought leadership content, including blog posts and lead magnets.
• Develop and promote video marketing strategies.
• Contribute to direct response copywriting for ads and the website.
• Manage the company’s social media presence, ensuring consistent and engaging content.

Internal Team Collaboration

• Present marketing strategies, plans, and results to stakeholders and management.
• Coordinate closely with sales and product teams to ensure marketing initiatives support sales objectives and product launches.
• Facilitate cross-functional collaboration to drive campaign success and achieve company-wide KPIs.

Reporting and Analytics

• Create and maintain reports on marketing activities, effectiveness, and business impact.
• Analyze content marketing and sales data to provide insights and optimize strategies.
• Deliver weekly and monthly marketing performance reports to management.
• Establish closed-loop analytics with sales to track the conversion of marketing activities into customers and refine processes continuously.

Requirements 

• Four-year degree in marketing or a related field preferred. 

• 4+ years of successful digital marketing experience with a track record of being accountable to demand generation goals. 

• Strong analytical skills and experience with reporting and data analysis in software tools. 

• Strong demonstration of a “test, measure, learn” mentality. 

• Proficiency in marketing automation systems (like HubSpot) and integrating those systems with other technologies. 

• Strong ability to learn new platforms (e.g., Google Analytics, Google Ads, Facebook ads, etc.). 

• Excellent communication (written and verbal) and organizational skills. 

• Proficiency in direct response copywriting for both website and online advertising. 

• Experience with content marketing, including the creation of blog posts, articles, videos, and webinars. 

• Ability to strategize and present opportunities. 

• Eagerness to drive growth. 

• Ability to manage multiple projects at the same time in a fast-paced environment. 

• Experience managing agencies and vendors is a plus. 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $65,000 - $75,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

Togetherwork is a growing organization that provides online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. 
We offer software products and managed services to a range of groups, including fraternal organizations, museums, nature centers, pet services, universities, dance studios and zoos. 

At Togetherwork, we are building the leader in Group Management Software and Payments by acquiring companies that connect people with the institutions most important to them. Our group of innovative business lines are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
 
Togetherwork Operations is looking for a Zendesk System Specialist to join us. We're looking for an employee who would handle the maintenance, configuration, and reliable operation of Zendesk. You need written and verbal communication skills and a results-oriented outlook. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. This is a full-time job at 40 hours per week.

Responsibilities

• Perform administration tasks, including user/group administration, security permissions, group policies, and resource monitoring
• Troubleshooting unexpected behavior, and act as a liaison between internal teams and technical support
• Work with the Operations Enterprise Applications team to manage tasks and projects – including scheduling meetings, editing and sending follow ups, and maintaining SOPs
• Perform routine/scheduled audits of the systems
• Help with migrations and implementations for newly acquired companies

 Requirements

• Experience with Zendesk and monday.com preferred
• Proficiency with Windows OS/MS 365
• Must be able to work from home independently and in a team setting.
• Strong problem-solving skills, including the ability to quickly assimilate to new technology
• Ability to work under pressure, both independently and within a team, in a fast-paced environment
• Strong interpersonal and communication skills, including active listening, reading comprehension, speaking, and writing.
• Ability to multi-task, prioritize and proactively handle obstacles
• Ability to understand and relate to our internal customers' needs, objectives, and goals
• Professional, confident demeanor 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

This role would be a good fit for someone who has used Zendesk as a Customer Support Representative and is looking to move into a more technical role. We are looking for a strong work ethic, a curious mindset and openness to learn. We will consider candidates who may need a little training to bring skills up to the desired level.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $40,000- $45,000 USD per year plus bonus

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

*Prior nonprofit experience is essential for consideration for this position. This role will be supporting our Nonprofit vertical solution. https://www.togetherwork.com/vertical-solutions/nonprofit/

Job Summary 

Are you ready to take the lead in driving technological innovations for some of the world's most impactful nonprofit organizations? Join Togetherwork, where we pride ourselves on delivering cutting-edge solutions across diverse industries. We are on the lookout for a dynamic and passionate full-time Client Solutions Manager to work remotely within the U.S. and collaborate with our talented team on transformative technical solutions.

As a Client Solutions Manager with us, you'll be instrumental in revolutionizing digital fundraising and advocacy programs for organizations like the ASPCA, International Rescue Committee, Drug Policy Alliance, and the ACLU. We're seeking someone with superior client service skills, a knack for breaking down complex software projects, and a genuine curiosity for all things technical. Former developers/producers are more than welcome!

Responsibilities 

• Be the lead point of contact for clients, overseeing large-scale software implementations, system integrations, and other tech consulting projects.
• Collaborate with design firms, CRM consultants, and ESP specialists to deliver comprehensive solutions to clients.
• Develop internal and client-facing project timelines, milestones, budget reports, technical requirements, and user documentation.
• Guide clients in making complex technical decisions aligned with business goals and strategic objectives.
• Manage and inspire a team of developers and producers to ensure timely and budget-friendly project delivery.
• Provide clients with top-notch customer service throughout the project life cycle.
• Ensure projects align with SOW deliverables and budget.

Requirements 

• Experience working for a nonprofit organization 
• Knowledge of fundraising, online marketing, & social media strategies.
• Experience with development and implementation of new projects, including Salesforce and internal system integrations.
• Ability to manage multiple client engagements simultaneously while delivering exceptional customer service.
• Proficiency in CMS, eCRM, Blogs, fundraising, ESPs, and advocacy software.
• Strong attention to detail, organization, and ability to lead multi-functional teams.
• Independence and discipline for remote work.
• Creative thinking and problem-solving skills.

Preferred, but not required

• Project management experience in client-facing software implementation/delivery across all SDLC levels.
• Comfort and confidence in configuring and navigating CMS platforms like Drupal.
• Salesforce implementation/administration experience, especially with Non-Profit Success Pack (NPSP) or NGOC.
• Familiarity with Microsoft 365 tools.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000- $100,000 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

Job Summary 

As the Payments Manager for our Petcare vertical solution, you will play a pivotal role in shaping the strategic direction of the payments function of our business. As a member of the leadership team, you will collaborate closely with senior leadership, and drive initiatives to optimize pricing, profitability, and customer satisfaction within our integrated payments platform. You will oversee all aspects of the payments function, including partnerships, integrations, revenue, activation and customer support. You will work closely with our processing partners to understand their offering, their operations, and their roadmap to maximize the key KPIs of our payments business.

Responsibilities 

• Strategic Leadership: Provide strategic leadership for the Payments function, aligning departmental goals with company objectives and market trends.
• Payments Strategy: Develop and execute comprehensive Payments strategies, including pricing models, forecasting, and long-term planning to drive revenue growth and profitability.
• Financial Oversight: Conduct regular financial reviews and residuals analysis of Payments performance, identifying key drivers and opportunities for improvement.
• KPI Ownership: Measure and report on payments KPIs regularly, ensuring that we are on track to hit budget goals.
• Customer Engagement: Collaborate with sales and account management teams to support pricing negotiations and ensure pricing strategies align with customer needs and market dynamics.
• Operational Excellence: Drive operational efficiencies within Payments processes, leveraging data analytics and business intelligence tools to enhance decision-making and optimize resource allocation.
• Regulatory Compliance: Stay abreast of regulatory changes affecting Payments processing and ensure adherence to industry standards and compliance requirements.

Requirements 

• Bachelor’s degree preferred or 3+ year of experience in Finance, Data Management, or other business-related discipline
• 5+ years of progressive experience in Payments-related roles, with a strong understanding of integrated payment processing within a SaaS or technology-driven environment.
• Strong grasp of data analysis, leveraging data systems and reporting tools, with the ability to translate findings into actionable recommendations
• Highly proficient user of Excel and Business Intelligence tools
• Self-starter who takes initiative to improve process and evolve operational reporting
• Excellent communication and influencing skills, working across the organization with key stakeholders to provide decision support
• Ability to work with a sense of urgency and frequently changing priorities
• Superior quantitative, analytical, and modeling skills
• Advanced Excel, PowerPoint, and presentation skills
• Experience with BI tools such as Power BI, Tableau, QlikView, Sisense; Power BI (major plus)

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $70,000 to $75,000 USD per year 

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

 

Mission – Why We Need You

Reporting to our Salesforce Architect, the Salesforce Administrator is an essential part of Togetherwork’s Revenue Operations team. You are tasked with building, maintaining, optimizing, and scaling our Salesforce infrastructure amidst a complex and changing environment.

• Subject Matter Expertise: You will be a subject matter expert on both Salesforce and Togetherwork’s Salesforce roadmap, responsible for the scoping and execution of various Salesforce enhancements, including workflow automation, data migration, and custom object creation.
• End-User Support: You’ll provide front-line end-user support to our internal customers (300+ users) and solve a wide range of issues, from simple to complex, in a fast-paced, dynamic environment. You will support the Salesforce Architect as their “right-hand person” in building out and supporting Togetherwork’s Salesforce org and adjacent tech stack.

Objectives – The Problems You’ll Solve

• In your first month, you’ll onboard, get up-to-speed, and begin to learn our Salesforce environment and processes as used by its core users.

  • Shadow the Salesforce Architect in core day-to-day activities to get a sense of requests and priorities.
  • Immerse yourself in the company’s internal data structure – Salesforce and adjacent tech stack – to understand the architecture and foundation of our org.
  • Meet with various stakeholders to understand their respective use cases related to Salesforce.
  • Start to take on and resolve end user tickets in our internal support queue.

  In your first 3 months, you’ll become the primary end-user and day-to-day admin supporting core end users, as well as participate in requirement gathering conversations for new Salesforce enhancement requests.

  • Manage the internal support queue, including error resolution, user management, and other daily requests critical for end users.
  • Scope and execute short-term projects (< 2 weeks) as assigned by the Salesforce architect.
  • Begin participating in larger strategic Salesforce initiatives with Revenue Operations and other stakeholders.

  In your first 6 months, you’ll be an expert in Togetherwork’s Salesforce configuration and be the primary executor of Salesforce changes and enhancements.

  • Lead Revenue Operations weekly review of ongoing Salesforce projects and appropriately manage timeframes, scope, and expectations.
  • Continually and proactively look to optimize our Salesforce data structure, processes, and adjacent tech stack.

Competencies – What We’re Looking For

• Education: Bachelor’s degree or 4+ years hands-on Salesforce administration experience in lieu of a Bachelor's degree.
• Salesforce Experience: 4+ years of Salesforce experience in a business environment, preferably in Software-as-a-Service (SaaS). Salesforce certification (ADM 201) strongly preferred.
• Marketing Automation Tools: 2+ years of experience with a marketing automation tool integrated into Salesforce (HubSpot experience strongly preferred).
• Sales & Marketing Tools: 2+ years of experience with administration or as a power user of tools core to a sales and marketing organization, such as texting, rep outreach, and scheduling tools.
• Technical Skills: Deep understanding of relational databases and data integration tools. Experience with programming languages such as SoQL, SQL, JavaScript, Java, and Apex is preferred.
• Soft Skills: Excellent written and verbal communication skills. Analytical, detailed, organized, and results-oriented. Ability to work effectively under pressure in a fast-paced, dynamic, team-oriented environment.

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000 to $90,000 USD per year 

Excited about this position but the salary is a little below your expectations?  Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

 

 

Note: This position is a unionized hybrid role and requires you to live in Winnipeg, Manitoba, Canada.

Job Summary:
The Implementation Developer is responsible for developing and implementing enterprise-level solutions tailored to meet defined business requirements. Utilizing our established development standards, this role will contribute to the enhancement of both backend and frontend technologies. The ideal candidate will possess strong SQL skills, experience with .NET frameworks, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• SQL Development: Write and test SQL code, including complex queries, stored procedures, triggers, and functions.
• Software Configuration: Configure enterprise-level software through detailed database entries.
• Software Enhancement: Improve and maintain enterprise software built in VB.NET, as well as web products using ASP.NET, JavaScript, and CSS.
• Cross-Functional Collaboration: Work closely with the Solutions Architect, Business Analyst, and Quality Assurance Analyst to ensure seamless project delivery.
• Continuous Improvement: Actively contribute to process improvements and the standardization of development practices.
• Code Quality: Participate in discussions and code reviews to promote the production of maintainable, high-quality code.
• Knowledge Sharing: Provide guidance to Product and DevOps teams, ensuring that fixes, releases, and patches are effectively integrated into the base product and delivered to clients.
• Documentation: Contribute to the technical knowledge base by documenting processes, solutions, and best practices.
• Client Interaction: Engage with clients and project stakeholders to gather requirements, provide updates, and ensure satisfaction.
• Problem Resolution: Verify the resolution of issues before closing them to ensure quality delivery.

Qualifications:

• Education: Bachelor’s degree in Computer Science or 1 to 2 years of equivalent coursework in a related specialized field.
• SQL Proficiency: A minimum of 18 months of experience in SQL is required, and a SQL proficiency assessment will be administered during the interview process.

Preferred Qualifications:

• .NET Experience: Proficiency in Microsoft .NET (VB and/or C# and/or ASP.NET Web Forms).
• Web Development: Experience with JavaScript, CSS, HTML5, and jQuery.
• API Knowledge: Familiarity with RESTful APIs.
• Agile Methodology: Knowledge of Agile development practices.

Skills:

• Client Service: Strong client service and communication skills.
• Decision-Making: Sound decision-making abilities.
• Work Standards: High standards for work ethic, task completion, accuracy, and time management.
• Personal Management: Accountability, self-management, adaptability, creativity, and problem-solving abilities are essential.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Personal training plans and professional development opportunities 
• Flexible work hours 
• Focus on work/life balance
• A modern, creative and open concept office 
• Social Committee Events
• Innovative culture, including hack weeks for everyone 
• Basic Life Insurance for employees and dependents 
• Standard Group Medical & Dental Benefits 
• AD&D/STD/LTD
• Extended Health coverage
• Family Responsibility Leave 
• Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
• Group TFSA (Tax Free Savings Account)
• 15 vacation days annually 
• 12 paid holidays annually
• Profit Sharing 
• Remote work
• Wellness benefit

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

 

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/