Job Opportunities
Select A VerticalAssociationsHigher EducationMission DrivenPet CareRec & LeisureTW Corporate
Select A CompanyCapturepointCircuitree/ABCDance Studio Owners AssociationFontevaGingrKesefMassageBookOmegaFiPenningtonPetExecProtechRec & Leisure BUSmartwaiverTW Corp
Job Summary A Tier 1 Customer Support Agent is responsible for providing front-line support to customers via phone and email. Their primary focus is to address common customer issues and provide “how-to” support for SaaS product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic read more …