Job Summary 

The Director of Curriculum will be responsible for overseeing, developing, and managing all educational and communication content for the Inner Circle and broader programs. This role requires a blend of strategic thinking, project management, and curriculum design expertise. The Director of Curriculum will ensure that all content is aligned with educational goals, engages members, drives action, and supports the overall mission of the organization. The role will also involve managing multiple communication channels and utilizing data-driven strategies to optimize engagement and results. This is a highly collaborative role, working closely with the leadership team, contractors, and other departments to deliver exceptional

Responsibilities 

Communication Strategy and Management:

• Oversee and strategize communication for the Inner Circle and additional revenue streams (e.g., Studio Transformation, Extra Retreat Day, Studio Sync, etc.).

• Manage communication across multiple channels, including email, social media, and member platforms, ensuring consistency and alignment with our messaging.

• Collaborate with contractors to ensure all copy and creative assets are on-brand and aligned with our values and goals.

• Implement data-focused strategies to maximize engagement and program participation.

Curriculum and Content Development:

• Lead the design and development of lesson plans, masterclasses, and educational resources on key business concepts, ensuring they are engaging and results-oriented.

• Build out the Inner Circle curriculum and learning management system (LMS) in collaboration with contractors.

• Create educational curriculum that is pedagogically sound and meets the diverse needs of dance studio owners.

• Write high-quality business content tailored for studio owners, including podcasts, masterclasses, and other learning materials.

• Experiment with and implement innovative teaching methods and tools to improve learning outcomes and enhance member satisfaction.

• Continuously refine and evaluate the effectiveness of educational content based on member feedback and industry best practices.

Educational Innovation and Strategy:

• Research and incorporate the latest trends in education, technology, and the dance industry to ensure we remain a leader in business education for studio owners.

• Collaborate with the CEO and team to ensure seamless integration of educational elements across all programs.

• Contribute to strategic planning by offering insights and direction from an educational perspective, ensuring alignment with organizational goals.

• Balance strategic planning (50%) and hands-on curriculum/content creation (50%).

Project Management and Collaboration:

• Manage multiple content and communication projects simultaneously, ensuring timely and efficient development and delivery.

• Collaborate closely with cross-functional teams, including leadership team members Lisa, Cassie, and Jessica, and external contractors.

• Lead content creation for internal use (Inner Circle members) and external marketing initiatives.

• Oversee the content creation process from ideation to execution, ensuring alignment with our teachings and branding.

• Manage various types of content, including video, written, visual, and digital assets.

Performance Monitoring and Continuous Improvement:

• Use data, member feedback, and KPIs to track the effectiveness of educational content and communication strategies, making data-driven adjustments.

• Regularly review and update content to meet the evolving needs of the community and ensure it delivers measurable impact.

Requirements 

• 3+ years of experience in curriculum development, content strategy, or educational program management.

• Proven experience designing and delivering engaging and results-oriented educational content.

• Strong understanding of pedagogical principles and learner needs, with a true curriculum-writing background.

• Business-savvy mindset with experience in consulting or supporting small business owners.

• Experience managing multiple communication channels (email, social media, etc.) and a variety of content formats (written, video, visual, etc.).

• Data-driven mindset with the ability to develop strategies based on analytics and member feedback.

• Strong project management skills and ability to manage multiple projects simultaneously.

• Excellent communication and collaboration skills.

• Knowledge of the dance industry and a passion for supporting small business owners is a plus.

• Experience working with online learning platforms, digital marketing, or community engagement tools is a plus.

• Bachelor’s degree in Education, Curriculum Design, Business, Communications, or a related field is a plus 

 

Key Performance Indicators (KPIs)

• Member Engagement

• Churn

• Upgrades

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000 - $100,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Studios vertical solution https://www.togetherwork.com/vertical-solutions/studios/

Please note: We will be requesting a sample of your previous writing curriculum or content to be submitted prior to the second interview.

Job Summary

Togetherwork is seeking a Benefits Specialist to join our team. 
This role is designed for an experienced benefits professional who thrives on managing complex benefits programs, excels at communicating with employees and vendors, and possesses a leadership mindset. This is an exciting opportunity to take ownership of benefits and wellness operations and lead process improvements while working collaboratively with our existing benefits team. 

Core Competencies 

To be successful in this role, you’ll need: 

• Leadership Mindset: Proactive ownership of responsibilities with a focus on delivering impactful solutions. 

• Exceptional Communication Skills: Ability to clearly convey complex benefits information and build relationships with employees and vendors. 

• Benefits Expertise: Deep knowledge of benefits administration, compliance, and best practices in multi-state environments. 

• Analytical Problem-Solving: Capacity to evaluate current processes and identify opportunities for improvement. 

• Attention to Detail: Strong organizational skills to ensure accuracy in reporting, compliance, and data management. 

 Responsibilities 

In this role, you will: 

• Administer Employee Benefits Programs: 
  Oversee day-to-day operations for group benefits, including health, dental, vision, disability, life insurance, retirement plans, and more. 
  Handle enrollments, terminations, claims processing, and compliance reporting to ensure seamless delivery. 

• Provide Exceptional Support to Employees: 
  Serve as the primary contact for employees, helping them navigate and maximize their benefits. 
  Develop tools and resources to improve employee understanding of benefits offerings. 

• Manage Vendor Relationships: 
  Act as the main liaison with third-party administrators and vendors, ensuring efficient service delivery. 

• Drive Process Improvements: 
  Evaluate existing benefits programs and recommend enhancements to improve cost efficiency and employee satisfaction. 
  Lead initiatives to streamline operations and enhance the employee experience. 

• Ensure Compliance: 
  Ensure compliance with ACA, ERISA, COBRA, and other federal and state regulations. 
  Conduct audits and oversee data reporting to maintain accuracy and meet legal requirements. 

• Support Wellness Initiatives: 
  Contribute to the design and implementation of wellness programs. 

• Regularly engage with our employees regarding proactive wellness topics.  

 Requirements 

The ideal candidate has: 

• At least 3 years of benefits administration experience in a multi-state organization with more than 150 employees. 

• Proven experience performing lead benefits duties, with a deep understanding of compliance requirements. 

• Excellent communication and interpersonal skills, with a passion for building relationships with employees and vendors. 

• Strong organizational and problem-solving skills, with meticulous attention to detail. 

• Proficiency in HRIS systems and Microsoft Office Suite. 

Preferred qualifications: 

• Bachelor’s degree in Human Resources, Business Administration, or a related field. 

• Certifications such as SHRM-CP, aPHR, or PHR. 

• Experience with ADP’s WFN system. 

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $55,000- $60,000 USD per year

Application Process 

To apply, please submit your: 

• Resume 
• Tailored cover letter highlighting your qualifications and enthusiasm for the position. 
• Completion of a video interview (instructions will follow after applying). 

Start Date: We are seeking candidates who can start by the first week of March 2025. 

Note: Applications missing any of these elements will not be considered. 

 

Job Summary 

The Account Manager within Togetherwork’s Petcare vertical is a pivotal client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts. Your primary objectives will be to drive customer retention, secure renewals, and identify growth opportunities within your assigned accounts. Success in this role requires a strong background in account management.

Responsibilities 

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features.
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications.
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy.

Requirements 

• 3-5 years of account management experience, preferably in SaaS or software delivery within an agency, technology provider, or client-side role.
• Bachelor's degree or five years of experience in lieu of a degree preferred.
• Experience in the pet care industry is preferred.
• Strong proficiency in CRM tools, with Salesforce being a must-have.
• Experience with project management tools such as Asana, Monday.com, and Jira.
• Demonstrated success in driving customer retention and renewal, with a 70% focus on retention and 30% on growth.
• Solid analytical skills, with experience in reporting, billing, and deriving insights from data.
• Familiarity with APIs and SaaS platforms, particularly in the context of client-facing roles.
• Experience with tools such as Zendesk, PowerBi, and other reporting platforms is a plus.
• Excellent written and verbal communication skills, particularly in documentation, presentations, and customer reporting.
• Strong attention to detail and organizational skills.

Soft Skills:

• Communication: Excellent written communication and presentation skills are essential. While negotiation skills are not a primary focus, the ability to communicate clearly and effectively with clients is key.
• Adaptability & Organization: Ability to manage competing priorities and navigate complex client situations with flexibility and confidence in a dynamic environment.
• Customer-Centric Mindset: Passionate about customer success and driven to build long-term relationships by understanding and anticipating client needs.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $75,000.00 to $85,000.00 USD per year

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role will be supporting our Petcare Vertical Solution https://www.togetherwork.com/vertical-solutions/pet-care/

 

 

 

Job Summary 

The Customer Support Team Lead is responsible for overseeing the daily operations of the technical support team as well as participating as an active member of the team. This position will partner with the Operations Manager to deliver exceptional support to customers through phone, email, and chat.

This team member will be expected to lead by example, organize work, build KPI reports, handle escalations, execute roll-out of best practices, and train employees.

Responsibilities 

• Oversee the day-to-day operations of the Customer Support Team
• Act as a senior agent who will drive customer satisfaction through customer support
• Act as a mentor and provide oversight, coaching, and training to technical support staff
• Be the point of contact when it comes to escalations
• Clearly communicate escalated issues to tech lead and product managers as needed through Agile Scrum.
• Manage and report on all incoming support inquiries
• On-board all new support team members
• Monitor team performance and report on metrics
• Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
• Work to create any relevant support material for the team
• Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents
• Review all support-related processes and documentation for continuous improvement
• Collaborate with the Ops Manager to Implement any necessary preventive measures to reduce customer faults and issues
• Assist in the maintenance of customer self-service material and tools

Requirements 

• 3-5 years previous customer-facing experience
• 2 years of people management and leadership skills experience 
• 2-3 years experience with ZenDesk
• Previous experience in a SaaS environment 
• Excellent communicator, both oral and written
• Strong problem solving and communication skills
• Love being the first line of support and troubleshooting issues
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multi-task efficiently under time pressure
• Results-oriented with the motivation to thrive in a fast-paced environment
• Patient, positive, team player, self-starter and focused
• Proven people management and leadership skills 
• Previous experience with Jira a plus

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy 
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $55,000-$60,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Camps Vertical Solutions. https://www.togetherwork.com/vertical-solutions/camps/

 

 

Please Note: Candidates for this role must reside in the U.S. and be located within the Eastern or Central time zones.

Job Summary  

The primary responsibility of the Business Development Representative is to help grow the client base through the management and execution of lead follow-up, cold prospecting, and sales. The ideal candidate will be excited to join the sales team in a role that will be integral to achieving company sales plan/goals. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience developing leads from marketing campaigns, cold calling and emailing, and meeting sales quotas. If you are motivated and results-driven, we’d like to meet you! 

 

Responsibilities 

• Generate pipeline from ideal customer profile accounts by thoughtfully and creatively reaching out to engage target personas
• Find creative ways to engage prospects and potential buyers that fit our Ideal Customer Profile, ICP  
• Set up meetings or calls between prospective clients and internal Account Executives  
• Knowledgeably discuss our Associations products with potential clients (training provided)  

 

Requirements 

• Bachelor's degree in Business, Marketing, or a related field required
• Minimum of 2 years in a client-facing sales role, including at least 1 year in enterprise software sales
• At least 2 years of experience with CRM software
• Self-motivated, a quick learner, and competitive 
• Excellent communication skills and interpersonal skills
• Track record of achieving sales quotas  
• Highly motivated, self-starter, results-driven, and goal-oriented
• Positive attitude and strong work ethic 

 Preferred 

• Previous experience with Salesforce 

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

 

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $45,000- $50,000 USD per year plus commission 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

About Us
At Togetherwork, we understand the power of connection and the strength of collaboration. Our team is a blend of unique voices, skills, and expertise, united by a shared vision to create lasting impact. We foster an atmosphere of continuous growth and learning by encouraging open dialogue and embracing ideas for improvement. In our fast-paced environment, our commitment to your success extends beyond the day-to-day—it encompasses comprehensive professional development and competitive benefits, underscoring your critical role in our shared success.

Job Summary 
We are seeking a knowledgeable Financial Support Specialist to join our team. In this role, you will serve as the financial expert for our support team, providing exceptional customer service and technical support to CFOs, financial users, and other stakeholders at our customer sites. You’ll also play a pivotal role in troubleshooting financial issues, training and coaching support teams, and collaborating with product and consulting teams to drive continuous improvement.

Responsibilities 

• Serve as the financial expert for the support team and customer escalations.
• Provide excellent customer service over video and live calls, with approximately 30% customer interaction and 70% backend investigative work.
• Diagnose and resolve financial issues such as stuck batches, incorrect general ledger (G/L) accounts, G/L detail duplication, and accounting integration problems.
• Offer guidance on accounting best practices and address system-related training issues.
• Become an expert in our solution, specifically in its financial components.
• Understand and apply accounting principles such as journal entries, debits, and credits.
• Perform financial reporting and analysis for association customers.
• Advise the product team on enhancements based on user feedback.
• Train and coach Tier 1 and Tier 2 support teams, serving as the escalation point for complex financial issues.
• Collaborate with the accounting practice manager and consulting teams to stay updated on the latest accounting trends and updates.

Requirements 

• Bachelor’s degree in accounting, finance, or a related field (preferred).
• Strong communication, problem-solving, and analytical skills.
• Basic knowledge of accounting principles, including journal entries, debits, and credits.
• Experience with financial reporting and general ledger systems.
• Familiarity with Microsoft Dynamics Suite or other ERP/SaaS applications.
• Experience in customer service or technical support, particularly in a financial setting.
• Proficiency in Microsoft Office Suite and understanding of how transactions integrate with ERP systems.
• Ability to work collaboratively within a team-oriented culture and in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $70,000-$85,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Associations Vertical Solution https://www.togetherwork.com/vertical-solutions/associations/

 

Job Summary 

As our developer, you will be responsible for the development and support of applications leveraging his/her expertise and knowledge of multiple systems/customer areas to help build a robust, scalable, and reliable platform.

You will be a part of an experienced engineering team and work with passionate leaders on challenging topics.

The ideal candidate will possess a good balance of software development and debugging skills; has a keen desire to deeply understand our products and services to push our technology forward with respect to functionality, performance, reliability, and scalability and fully own the delivery of the product.

Responsibilities 

• Perform coding/configuration, testing, implementation, and documentation on solutions developed including design specifications.
• Perform applications programming activities, to include code, test, debug, document, maintain, and modify applications programs.
• Layout technical vision for the features/initiatives and own the delivery with high-quality development.
• Leverage modern cloud-first technologies to create efficient and performant processes.
• Partner effectively and influence peers and senior leadership both within the organization.
• Ability to extract, analyze, and report data.
• Strong attention to detail when identifying data relationships, trends, and anomalies.
• Thinking through long-term impacts of key design decisions and handling failure scenarios.
• Maintain awareness of industry trends and evaluate applicability of new software tools to platform development.
• Commit to overall deliverables with customers and/or management.
• Perform other duties as assigned.

Requirements 

•  3-5 years of experinece with PHP and Laravel frameworks 
•  3- 5 years of expereince with JavaScript
• Knowledge of VueJS Framework is strongly preferred
• Experience in building large scale distributed systems with high availability, scalability, and resilience.
• An advanced understanding of processes and practices which contribute to the reliability, maintainability, security, simplicity, performance, and testability of software.
• Demonstrated success in defining and implementing software refactoring improvements.
• Experienced knowledge of maintaining and debugging live software systems. Proactively engage in the remediation of software issues related to code or solutions quality, security, and/or pattern/frameworks and software usability or end user related issues.
• Deep understanding of issues involved in delivering, deploying, and supporting an integrated suite of products.
• Ability to grasp new areas; and adapt to changes.
• Proficient in MySQL language
• Ability to work with, navigate, and manage Linux Operating Systems. 

Preferred Qualifications: 

• Proficient in Ionic/Capacitor development
• Familiarity with Amazon AWS
• Familiarity with Redis Databases.
• Knowledge and experience working in the payments industry 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match 
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $90,000-$110,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

 

Candidates in the MST or PST time zones are preferred.

 

Job Summary 

The Tier 1 Customer Support Agent is responsible for providing front-line support to customers via email, chat, and phone for software products within Togetherwork's Pet Care vertical. Their primary focus is to address common customer issues and provide “how-to” support for product usage questions. They are responsible for resolving product or service problems by clarifying the customer's questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.

A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about our pet care products and customers. 

 

Responsibilities 

• Receive and respond to customer inquiries received via email, chat, and phone
• Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
• Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
• Participate in providing support coverage on recognized holidays 2-3 times per year
• Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 Support team

 

Requirements 

• High School Diploma or equivalent
• 1-2 years of experience in a customer support or helpdesk role
• Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
• Ability to multi-task in a fast-paced and constantly evolving environment
• Self-motivated to gain basic proficiency with new technologies such as Zendesk, Teams, and HubSpot
• Ability to work both independently and in small teams
• Strong analytical problem-solving abilities

Preferred

• Experience troubleshooting software issues in a SaaS environment
• Experience working in the pet-care industry is a huge plus

 

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $41,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

 

Job Summary 

We're looking for our next Customer Advocate to join our team! If you're looking for meaningful work alongside a great team, love technology and interacting with customers, please continue reading! Preference will be given to candidates with experience supporting customers in a SaaS environment. If you are passionate about customer success and looking to grow your career in a company that is customer-driven and places as high a value on customer relationships, this role is for you. Candidates must be flexible to work an 8-hour shift between the hours of 9:30 AM and 8:00 PM EST, Monday through Friday.

 

Responsibilities 

As a Customer Advocate, your role is to:

• Coach our customers on how to best use the software for their business' needs. You'll work out of a shared queue of phone calls, emails, and live chats, with a priority on phone support.
• Help customers to grow and manage their practices; offer creative solutions for their unique business needs and communicate what you learn to the rest of the team to improve our software.
• Help practice owners determine which subscription level is best for their business and clearly explain the benefits of using our software to grow their client base.
• Own your work and ensure it's of the highest quality by checking it against our shared standards for excellence.
• Contribute to our growing knowledge base of tutorials and help documentation.
• Utilize a variety of MS Team channels for collaborating on unique cases with the rest of the Advocate team.
• Escalate complex issues to our Senior Advocate Team.
• Rely on your expert product knowledge to distinguish between bugs, requests for improvement, and areas of confusion for customers.
• Share knowledge with the team, rally around shared team goals, and celebrate wins along the way.
• You are a great listener, and you keep your cool in stressful situations. You are willing to stay on the phone longer than might be necessary. If someone is frustrated, you don’t escalate with them. You remain in control while building rapport through your kind nature and willingness to understand another’s perspective.
• You have an admirable level of empathy that is innate to who you are as a person, not just on the job. You genuinely desire to help others and learn from their experiences. You keep things personable, while not taking customer frustrations personally.
• You adapt to changes quickly. This is a fast-moving software company that releases significant product changes every three weeks. You take the initiative to master the product and are prepared to help a customer navigate changes that affect them. If a critical bug is disrupting Support, you don’t freak out. You adjust your routine to better serve the customer while ensuring our team stays focused and on-task together.
• You take initiative and don’t wait to be told exactly how to do something or respond. We trust our team to do what is in the best interest of the customer, and you are often the source of determining what is best. Your hands aren’t tied just because you don’t see it in writing.
• You go above and beyond what the customer is asking and anticipate what they might want to know next. You take note of what features they are using incorrectly and coach them on features they could be using to grow their business and revenue.
• You are a natural problem-solver. You don't have to see things in black and white. You not only love the challenge of ambiguity, you thrive on it. You think critically, can quickly spot trends that are not always visible on the surface, and take what you learn from one support case and apply it to the next. You document your findings along the way in our Help Center.

 

Requirements 

• 1-2 year of work experience in a customer-facing role, preferably in customer success, account management, or client services
• A desire to build a career in customer support and have longevity with our team
• Ability to work collaboratively with cross-functional teams
• Exceptional written and verbal communication and interpersonal skills
• Empathy and a genuine passion for helping customers succeed
• Willingness to help with weekend email answering when needed
• Strong problem-solving skills and the ability to think strategically
• Ability to remove barriers to understanding by communicating clear, detailed, and engaging instructions for customers to follow.
• Ability to work quickly and efficiently in a fast-paced environment and remain calm under pressure
• Proven proficiency in problem solving
• Curiosity and a passion for learning
• High capacity/not easily overwhelmed

Preferred 

• Experience supporting customers in a SaaS environment
• Previous experience in a help desk or technical support role.
• Zendesk and JIRA or comparable ticket management software
• Previous experience working in the massage and or wellness industry
• Experience working in a remote role
• Bilingual

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $40,000- $44,000 USD per year 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Note: The hiring process for this role requires a video screening and a writing activity.

 

This is a temporary position expected to work through December 2025.

Job Summary

The Professional Services Specialist is responsible for managing projects that enhance and perpetuate the customer journey across products in our Higher Education vertical. This includes, but is not limited to, product user training, public presentations, documentation and instructional design. The Professional Services Specialist is organized and skilled at solving complex problems with a goal of achieving customer satisfaction. The Professional Services Specialist works closely with members of other cross-functional teams and departments to complete tasks and achieve goals according to project timelines. Individuals in this role must be self-motivated with the ability to take initiative and communicate effectively with other team members, stakeholders and external customers.

 

Responsibilities

Project Management – 25% of time:

• Oversee projects to ensure satisfactory timeline completion as expected by internal and external customers.
• Lead meetings with customers and/or their vendors to extract and document requirements.
• Provide ongoing updates and track progress throughout project.
• Provide timely consultation for problem resolution.
• Provide high level of customer service throughout duration of the project.

Training and Documentation – 75% of time:

• Maintain thorough knowledge of all Higher Education/Fraternal products and services.
• Create and maintain training materials and documentation, to include videos, knowledge bases, Learning Management System (LMS) courses, and other in-app help for products and services.
• Facilitate training sessions, either virtual or in person, to external users for all products and services.
• Assist other team members as needed with preparation for training events.
• Collaborate with other cross-functional teams and departments to create and execute customer communication and education plans.
• Coordinate ongoing training and education to ensure users are positioned to maximize benefit of products and services.
• Provide insight to improve customer education resources.

 

Requirements

• At least 2 years of experience in training development, project management, or similar client-facing roles, with a focus on training end-users and creating effective learning materials.
• Excellent project management and organizational skills with the ability to multi-task.
• Exceptional written and verbal communication skills, including process documentation, persuasive writing, public speaking, and relationship-building.
• Skilled in examining and re-engineering operations and procedures to develop repeatable processes.
• The ability to simplify and explain complex logic and processes in a manner that is easy to understand.
• Strong customer-focused approach with proactive communication and responsiveness to inquiries, ensuring high levels of satisfaction.
• Proficiency in Microsoft Office, Adobe Acrobat, and other presentation tools, with the ability to leverage technology for effective training and communication.

Preferred

• Bachelor’s degree.
• Experience in training software users and facilitating effective learning sessions.
• Hands-on experience editing training videos and working with Learning Management Systems (LMS).
• Proficiency with Monday.com is strongly preferred.
• Familiarity with fraternal organizations is strongly preferred.
• Membership in a fraternity or sorority is a plus.
  
  

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $35,000 - $45,000 USD per year

 

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.