Principal Architect, AI & Developer Productivity 

Location: Remote - US Eastern or Central Time Based Only

 

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Role Overview 

Togetherwork is seeking a Principal Architect, AI & Developer Productivity to own how AI accelerates the software development lifecycle across the portfolio. This is a hands on leadership role for someone who has shipped AI augmented engineering tooling at scale and can prove measurable improvements in developer throughput, software quality, and cycle time. 

You will define and operationalize the AI assisted development stack across the organization: IDE assistants, code review automation, test generation, security scanning, documentation, and release automation. You will set the standards, build the platform, and drive adoption across product teams. You will measure outcomes against DORA metrics and retire tools that do not produce returns, regardless of how fashionable they are. 

This is not a research, thought leadership, or governance only role. We are looking for someone who has actually deployed AI tooling into production engineering organizations and can show the metrics that prove it worked. 

Key Responsibilities 

1. AI Augmented SDLC Strategy and Platform 

• Define and operationalize the AI assisted engineering platform across the portfolio, covering IDE assistants, agentic coding tools (Claude code, cursor, etc), code review automation, test generation, security scanning, documentation, and release automation. 

• Architect a model and vendor agnostic abstraction layer so the organization is not locked into a single tool, model, or provider as the landscape evolves monthly. 

• Establish reference architectures and golden paths for AI augmented workflows that teams can adopt without forcing a single stack across all products. 

2. Standards, Guardrails, and Governance 

• Establish acceptable use, IP protection, intellectual property leakage prevention, secret scanning, and data exfiltration controls for AI in the SDLC. 

• Implement open source license scanning to prevent contamination from AI generated code that reproduces GPL, AGPL, or other restrictive license material. 

• Define audit trail and traceability standards: which AI tool wrote what code, what tests were generated, what was reviewed, what was approved. 

• Partner with Security, Legal, Compliance, and Risk to embed SOC 2, PCI, PII, SOX, data residency, and other regulatory requirements into the platform design. 

• Support audit and risk assessment readiness by ensuring platform documentation, logs, and controls meet enterprise and regulatory expectations. 

3. CI/CD and Pipeline Modernization 

• Embed AI driven capabilities into CI/CD: automated pull request review, test synthesis, flaky test triage, vulnerability remediation, intelligent rollout, and incident analysis. 

• Establish quality gates for AI generated code including coverage, mutation testing, security scanning, and license compliance before merge. 

4. Developer Experience and Adoption 

• Lead enablement across product teams: onboarding paths, paved roads, internal developer portal capabilities, and training for AI assisted workflows. 

• Treat developer experience as a product with clear roadmaps, success metrics, user research, and feedback loops. 

5. Measurement and ROI 

• Distinguish real productivity from the illusion of productivity. AI tools inflate volume metrics without necessarily delivering value, and traditional metrics like commits and lines of code are unreliable in AI native workflows. 

• Report tool cost against measured outcomes. Make kill, scale, or replace decisions on tools that do not return $2 to $3 of value for every $1 of cost. 

• Maintain an evaluation harness so new tools can be benchmarked against incumbents on real internal work, not vendor demos. 

6. Build vs Buy and Vendor Strategy 

• Evaluate and select tooling across the current market: GitHub Copilot Enterprise, Cursor, Claude Code, and emerging entrants. Negotiate enterprise terms in partnership with procurement. 

• Make defensible build vs buy decisions on AI components, frameworks, and pipeline integrations based on cost, security posture, switching cost, and outcomes. 

• Stay current on emerging tools and models. Recommend platform evolution quarterly rather than annually. The field moves monthly. 

7. Portfolio and M&A Integration 

• Bring acquired engineering teams onto the standard AI augmented SDLC platform with a clear runbook for tooling rationalization. 

• Evaluate acquired company SDLC tooling and provide structured recommendations on what to integrate, rationalize, or retire. 

8. Cost and Capacity Management 

• Own the total cost of AI in the SDLC: license consumption, token spend, infrastructure, and developer time. Implement chargeback, cost ceilings, observability, and alerting. 

• Manage token spend at scale.  

• Build cost models for new tool rollouts that include training, change management, and ongoing platform support, not just license fees. 

9. Collaboration and Mentorship 

• Partner with engineering leaders, product, security, legal, and procurement to align platform direction with business strategy. 

• Mentor senior engineers and engineering managers on AI assisted development patterns and the discipline required to use them effectively. 

• Communicate architecture decisions, trade offs, and platform outcomes clearly to executive stakeholders including the CTO and CFO. 

Required Qualifications 

• 10+ years of proven expertise in defining end-to-end solution architecture, including: Integration patterns and enterprise system architecture, developer experience, or engineering effectiveness roles as a hands on architect or senior engineer with direct shipping responsibility. 

• Demonstrated production deployment of AI assisted development tooling across multiple engineering teams, with measured outcomes. We will ask for specifics. 

• Deep experience with modern CI/CD platforms including GitHub Actions, GitLab CI, CircleCI, Jenkins, Buildkite, or equivalent. 

• Hands on experience with at least two of: GitHub Copilot Enterprise, Cursor, Claude Code, Kiro, or comparable AI coding tools at organizational scale. 

• Strong applied LLM knowledge: prompt design, context window management, RAG patterns, evaluation harnesses, model selection trade offs, cost and latency optimization. 

• Experience designing controls for IP protection, open source license scanning, secret prevention, and data exfiltration in AI assisted workflows. 

• Strong systems engineering background: APIs, distributed systems, observability, cloud native architecture. AWS preferred. 

• Experience operating at portfolio scale across 10 or more engineering teams with multiple technology stacks. 

• Proven track record influencing without authority across protective engineering cultures and driving alignment across heterogeneous teams. 

• Excellent written and verbal communication skills, including production of decision quality technical documentation. 

Core Competencies 

• Builder, not philosopher. Has shipped, measured, iterated, and can show the receipts. 

• Outcome obsessed. Will retire a tool that does not produce returns even if it is fashionable. Will defend a boring tool that works. 

• Pragmatic about risk. Understands that IP protection, security, license compliance, and audit readiness are not afterthoughts in AI augmented engineering. 

• Strong influencer across heterogeneous teams. Drives alignment through evidence and paved roads, not mandates. 

• Comfortable in ambiguity. The AI tooling landscape moves quickly. Makes easily reversible decisions, avoids lock in, and re-evaluates decisions as needed. 

• Product minded engineer. Treats the internal developer platform as a product with users, roadmaps, and adoption metrics. 

• Strategic and tactical. Comfortable moving from executive briefing to code review in the same day. 

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Senior Program Manager, Content Operations & Learning Technology

Location:  Remote 

ABOUT TOGETHERWORK

Togetherwork is the emerging leader in software and payments for groups and organizations of all kinds — 650+ employees, 33+ products across 9 vertical product groups, primarily remote across the United States. Our mission is to provide communities, groups, and organizations with essential and reliable technology solutions to help them thrive, by combining technical and operational excellence with deep, specific market expertise.

We function as one company, not a collection of acquisitions. Our roots are in entrepreneurial companies with deep vertical expertise and loyal customers. Together we expand functionality, improve and scale operations, drive profitability, and help employees realize their full potential.

ABOUT THE ROLE

Togetherwork is building a Customer Education function from the ground up — and this role is the operational engine that makes it work at scale. As Senior Program Manager, Content Operations & Learning Technology, you will own the systems, platforms, and workflows that sit between content strategy and customer impact.

You will manage Togetherwork’s learning management platform (Skilljar), own the content operations infrastructure across 9 product verticals and 33+ products, and build the processes that ensure customer-facing education content is accurate, discoverable, and continuously improving. This is not a content creation role — it is the role that makes content creation scalable, measurable, and connected to business outcomes.

You will work closely with the Director of Customer Education, Support leadership, AI Enablement, Kantata and Zendesk platform owners to design and operate the ticket-to-article workflow, govern the help center content ecosystem, and ensure that learning technology is configured to deliver maximum deflection and customer value.

WHAT YOU WILL OWN

Learning Management Platform (Skilljar)

• Own day-to-day administration, configuration, and optimization of Skilljar across all product verticals
• Lead the reconfiguration of Skilljar’s current multi-domain structure into a scalable single-instance architecture
• Manage the Skilljar vendor relationship, contract, and roadmap in partnership with the Director of Customer Education
• Design and maintain learner paths, course structures, and content taxonomies within the platform
• Integrate Skilljar with Zendesk and other support tooling to create a connected help and learning ecosystem
• Track learner engagement, completion rates, and content utilization — and use that data to drive prioritization decisions

AI & Tooling Integration

• Partner with the AI Enablement & Operations Lead to integrate AI tooling into content creation and content review workflows
• Own the configuration and utilization of Stylo Scribe — Togetherwork’s AI-assisted article drafting and content gap detection tool — which is currently underutilized within an existing contract
• Ensure help center content is structured so it can be effectively ingested and surfaced by AI agents and automated response tools
• Monitor and evaluate emerging content operations tooling and make recommendations for adoption

Analytics & Performance

• Build and maintain dashboards that track content performance, ticket deflection rates, and learner outcomes
• Establish baseline metrics in the first 90 days and report progress against them on a regular cadence to the Director of Customer Education and Support leadership
• Identify content gaps using ticket trend data from Zendesk and translate them into prioritized content briefs for the broader team

Content Operations & Governance

• Manage content project tracking and prioritization across 9 verticals and 33+ products, maintaining clear visibility into what’s in progress, what’s blocked, and what’s next — and communicating that status to the Director of Customer Education on a regular cadence
• Build and operate the ticket-to-article workflow — the process by which high-volume support contacts become self-service knowledge content
• Own the content governance model: who creates, who reviews, who approves, and how content stays current across 33+ products
• Establish and maintain content taxonomy and tagging standards across all Zendesk help centers to improve search and AI discoverability
• Coordinate with product teams to ensure help center content is updated when releases happen — building a proactive release-to-content process
• Conduct regular content audits to identify outdated, missing, or underperforming articles and route them for update or retirement
• Partner with Zendesk platform owners to align help center architecture with the broader Zendesk re-implementation effort

WHAT YOU BRING

Required

• 7–10+ years of experience in content operations, knowledge management, learning technology administration, or a closely related function
• Hands-on experience administering an LMS or learning experience platform — Skilljar experience strongly preferred; Thought Industries, Docebo, or similar platforms also relevant
• Demonstrated ability to manage multiple concurrent workstreams across a complex, multi-product environment — you can hold context across several products and verticals simultaneously without losing track of priorities, dependencies, or stakeholders
• Demonstrated experience building or managing a ticket-to-knowledge-article workflow or similar content triage process
• Strong understanding of content taxonomy, metadata, and search optimization within help center or knowledge base environments
• Experience working within or alongside Zendesk — familiarity with help center structure, article management, and AI integration (Stylo or similar)
• Comfort working with data: you can pull and interpret content performance and ticket trend data without needing a dedicated analyst
• Ability to operate independently in an ambiguous, build-from-scratch environment — this function is new and the infrastructure largely doesn’t exist yet

Strongly Preferred

• Experience in a multi-product or multi-vertical SaaS environment
• Familiarity with AI-assisted content creation tools and workflows
• Experience working with or alongside support operations teams — you understand how ticket data works and how to use it
• Background in instructional design, curriculum development, or customer education — even if operations has been your primary focus

THE TECHNOLOGY ECOSYSTEM YOU’LL WORK IN

Platform	How It Fits
Skilljar	Primary LMS — you own it
Zendesk	Help center infrastructure across all verticals — your primary audit and publishing surface
Stylo (Assist, Solve, Scribe)	AI layer on top of Zendesk — Scribe specifically is your content drafting and gap detection tool
Claude / ChatGPT Enterprise	Approved AI tools for content creation workflows
Confluence	Internal knowledge base — source material for content migration and article drafting
Jira	Product release tracking — input for content update triggers
Microsoft Teams + Copilot	Daily collaboration and meeting AI

 

BENEFITS

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

INCLUSION & DIVERSITY

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

WHY TOGETHERWORK

Togetherwork serves tens of thousands of organizations across the country — associations, camps, pet businesses, youth programs, faith communities, and more — with software and payments that help them run better. We are growing through acquisition and organic expansion, and our customer base is maturing alongside our product portfolio.

This role sits at the center of the customer experience. You will have real ownership, real cross-functional visibility, and the infrastructure to do the work well. The Director of Customer Education has a mandate to build a best-in-class education and knowledge organization — and this role is foundational to that vision.

If you believe that great content infrastructure is a competitive advantage and want to build something that actually helps customers succeed — this is the role.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Principal Architect, AI & Developer Productivity 

Location: Atlanta, GA (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

 

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, and future, unrestricted authorization to work in the country where the role is based.

Role Overview 

Togetherwork is seeking a Principal Architect, AI & Developer Productivity to own how AI accelerates the software development lifecycle across the portfolio. This is a hands on leadership role for someone who has shipped AI augmented engineering tooling at scale and can prove measurable improvements in developer throughput, software quality, and cycle time. 

You will define and operationalize the AI assisted development stack across the organization: IDE assistants, code review automation, test generation, security scanning, documentation, and release automation. You will set the standards, build the platform, and drive adoption across product teams. You will measure outcomes against DORA metrics and retire tools that do not produce returns, regardless of how fashionable they are. 

This is not a research, thought leadership, or governance only role. We are looking for someone who has actually deployed AI tooling into production engineering organizations and can show the metrics that prove it worked. 

Key Responsibilities 

1. AI Augmented SDLC Strategy and Platform 

• Define and operationalize the AI assisted engineering platform across the portfolio, covering IDE assistants, agentic coding tools (Claude code, cursor, etc), code review automation, test generation, security scanning, documentation, and release automation. 

• Architect a model and vendor agnostic abstraction layer so the organization is not locked into a single tool, model, or provider as the landscape evolves monthly. 

• Establish reference architectures and golden paths for AI augmented workflows that teams can adopt without forcing a single stack across all products. 

2. Standards, Guardrails, and Governance 

• Establish acceptable use, IP protection, intellectual property leakage prevention, secret scanning, and data exfiltration controls for AI in the SDLC. 

• Implement open source license scanning to prevent contamination from AI generated code that reproduces GPL, AGPL, or other restrictive license material. 

• Define audit trail and traceability standards: which AI tool wrote what code, what tests were generated, what was reviewed, what was approved. 

• Partner with Security, Legal, Compliance, and Risk to embed SOC 2, PCI, PII, SOX, data residency, and other regulatory requirements into the platform design. 

• Support audit and risk assessment readiness by ensuring platform documentation, logs, and controls meet enterprise and regulatory expectations. 

3. CI/CD and Pipeline Modernization 

• Embed AI driven capabilities into CI/CD: automated pull request review, test synthesis, flaky test triage, vulnerability remediation, intelligent rollout, and incident analysis. 

• Establish quality gates for AI generated code including coverage, mutation testing, security scanning, and license compliance before merge. 

4. Developer Experience and Adoption 

• Lead enablement across product teams: onboarding paths, paved roads, internal developer portal capabilities, and training for AI assisted workflows. 

• Treat developer experience as a product with clear roadmaps, success metrics, user research, and feedback loops. 

5. Measurement and ROI 

• Distinguish real productivity from the illusion of productivity. AI tools inflate volume metrics without necessarily delivering value, and traditional metrics like commits and lines of code are unreliable in AI native workflows. 

• Report tool cost against measured outcomes. Make kill, scale, or replace decisions on tools that do not return $2 to $3 of value for every $1 of cost. 

• Maintain an evaluation harness so new tools can be benchmarked against incumbents on real internal work, not vendor demos. 

6. Build vs Buy and Vendor Strategy 

• Evaluate and select tooling across the current market: GitHub Copilot Enterprise, Cursor, Claude Code, and emerging entrants. Negotiate enterprise terms in partnership with procurement. 

• Make defensible build vs buy decisions on AI components, frameworks, and pipeline integrations based on cost, security posture, switching cost, and outcomes. 

• Stay current on emerging tools and models. Recommend platform evolution quarterly rather than annually. The field moves monthly. 

7. Portfolio and M&A Integration 

• Bring acquired engineering teams onto the standard AI augmented SDLC platform with a clear runbook for tooling rationalization. 

• Evaluate acquired company SDLC tooling and provide structured recommendations on what to integrate, rationalize, or retire. 

8. Cost and Capacity Management 

• Own the total cost of AI in the SDLC: license consumption, token spend, infrastructure, and developer time. Implement chargeback, cost ceilings, observability, and alerting. 

• Manage token spend at scale.  

• Build cost models for new tool rollouts that include training, change management, and ongoing platform support, not just license fees. 

9. Collaboration and Mentorship 

• Partner with engineering leaders, product, security, legal, and procurement to align platform direction with business strategy. 

• Mentor senior engineers and engineering managers on AI assisted development patterns and the discipline required to use them effectively. 

• Communicate architecture decisions, trade offs, and platform outcomes clearly to executive stakeholders including the CTO and CFO. 

Required Qualifications 

• 10+ years of proven expertise in defining end-to-end solution architecture, including: Integration patterns and enterprise system architecture, developer experience, or engineering effectiveness roles as a hands on architect or senior engineer with direct shipping responsibility. 

• Demonstrated production deployment of AI assisted development tooling across multiple engineering teams, with measured outcomes. We will ask for specifics. 

• Deep experience with modern CI/CD platforms including GitHub Actions, GitLab CI, CircleCI, Jenkins, Buildkite, or equivalent. 

• Hands on experience with at least two of: GitHub Copilot Enterprise, Cursor, Claude Code, Kiro, or comparable AI coding tools at organizational scale. 

• Strong applied LLM knowledge: prompt design, context window management, RAG patterns, evaluation harnesses, model selection trade offs, cost and latency optimization. 

• Experience designing controls for IP protection, open source license scanning, secret prevention, and data exfiltration in AI assisted workflows. 

• Strong systems engineering background: APIs, distributed systems, observability, cloud native architecture. AWS preferred. 

• Experience operating at portfolio scale across 10 or more engineering teams with multiple technology stacks. 

• Proven track record influencing without authority across protective engineering cultures and driving alignment across heterogeneous teams. 

• Excellent written and verbal communication skills, including production of decision quality technical documentation. 

Core Competencies 

• Builder, not philosopher. Has shipped, measured, iterated, and can show the receipts. 

• Outcome obsessed. Will retire a tool that does not produce returns even if it is fashionable. Will defend a boring tool that works. 

• Pragmatic about risk. Understands that IP protection, security, license compliance, and audit readiness are not afterthoughts in AI augmented engineering. 

• Strong influencer across heterogeneous teams. Drives alignment through evidence and paved roads, not mandates. 

• Comfortable in ambiguity. The AI tooling landscape moves quickly. Makes easily reversible decisions, avoids lock in, and re-evaluates decisions as needed. 

• Product minded engineer. Treats the internal developer platform as a product with users, roadmaps, and adoption metrics. 

• Strategic and tactical. Comfortable moving from executive briefing to code review in the same day. 

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Senior Software Engineer

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is seeking a Senior Software Engineer who builds, tests, and optimizes robust, scalable software systems while mentoring junior developers. You will play a critical role in full-stack system design, performance tuning, and leveraging expertise in our modern tech stack to drive product development.

What You’ll Do

• Develop and maintain core SaaS applications and APIs.
• Build dynamic and responsive user interfaces.
• Write clean, tested, and efficient code; actively engage in code reviews to maintain standards.
• Review and improve code written by peers and junior developers.
• Participate and collaborate in system architecture discussions and design reviews.

 

Success Measures

• Code efficiency, stability, and test coverage metrics.
• Deliver high-quality, well-tested features on schedule and to specifications.
• Proactively prevent production incidents; identification and resolution of performance bottlenecks and system stability issues.
• Effectively mentor junior developers and improve team velocity.
• Pivotal contributions to architectural decisions that reduce long-term technical debt.

 

What You’ll Bring

Proficiency in our core stack:

• Languages: ColdFusion, .NET, PHP, C#, JavaScript, HTML/CSS, T-SQL.
• Frameworks & Concepts: MVC, AJAX, .NET, jQuery.
• Databases: Microsoft SQL Server.
• Knowledge around multi-cloud or hybrid cloud and cross-platform integrations.
• A product-minded approach with a focus on the “why” behind the build.
• A proactive problem-solving mindset with a builder mentality and a focus on automation.
• A commitment to continuous learning and adopting best practices.
• Experience with CI/CD pipelines and containerization.
• Some level of AI expertise is a plus.

 

Team & Collaboration

• Work closely with cross-functional teams to define, design, and ship new features.
• Lead by example through clear communication, documentation, and code reviews.
• Share knowledge and mentor other engineers to elevate the entire team.
• Participate actively in sprint planning, retrospectives, and technical discussions.
• Partner with engineering peers, product managers, and designers to build scalable and high-performing SaaS applications.

 

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Chief of Staff  

Location:  Austin, TX (Hybrid required 3 days per week) 
Reports To:  CEO 
Compensation:  Competitive base + bonus + benefits 

 

The Opportunity:

Togetherwork is a 700-person, PE-backed vertical SaaS company running 30+ platforms across recreation, nonprofit, and community management markets. We are three years into a value creation cycle with a defined exit horizon - and we move fast. 

The leadership team is experienced and execution-oriented. What they need is a Director, Chief of Staff who will serve as the operating partner to the CEO: owning the executive rhythm, holding senior leaders accountable, and making sure the right decisions get made and followed through on. This is a high-access, high-accountability seat that is visible at the board level. 

 For the right operator, it is one of the best roles in a PE-backed SaaS company. 

 

What This Role Is Not:

We want to be direct. This is not: 

• A transformation strategist 

• A mini-COO 

• A strategy consultant 

• An executive assistant - even a highly capable one 

 And critically: this is not a role that manages up only. Lateral accountability to ELT, SVPs, and VPs is core to the job. 

 

Who We're Looking For:

You have driven accountability across senior leaders - not just flagged issues upward, but actually closed the loop. You set the agenda, track commitments, and ensure follow-through without needing the CEO to intervene. You have organizational presence, a low ego, and an instinct to make everyone around you more effective. 

You also build things. You don't wait to be handed an AI tool - you bring new capability to the team and actively use automation to compress timelines and eliminate manual work. You stay current, and it shows in the quality of your output. 

 

Must-Have Qualifications:

Candidates who cannot demonstrate the following are screened out: 

• 5+ years of progressive experience in Chief of Staff, BizOps, or executive operations roles
• Has held senior leaders accountable to commitments in a structured, visible way - not just escalated upward 

• Has driven executive priorities or operations autonomously, without waiting for direction 

• Has applied AI tools in actual work contexts to meaningfully improve speed or quality of output 

• Can speak to business financials (revenue, margin, cost structure) with confidence in an interview 

• Has demonstrated ability to influence from behind the scenes, share credit, and prioritize company outcomes over personal visibility 

Strong Signals (Not Screen-Outs) 

• Has built board or investor materials - coordinated inputs, managed the timeline, owned the output 

• Has operated in a PE-backed or high-accountability environment with a defined performance horizon 

• Has built or deployed an AI agent or automated workflow - beyond using off-the-shelf tools 

• Prior Chief of Staff, BizOps lead, or Executive Operations role at a comparable company 

 

What You'll Own:

ELT Operating Rhythm & OKR Accountability 

• Design and own ELT meeting cadence end-to-end: agenda, pre-reads, facilitation, decision logging, and follow-through tracking 

• Drive CEO OKR execution - keep the ELT aligned on priorities, track progress, and surface risk before it compounds 

• Own ELT OKR alignment: each function's objectives connect to company-level goals, gaps are visible, and owners are on the hook 

• Hold senior leaders accountable to commitments between meetings - without requiring CEO escalation 

• Drive pre-meeting alignment so ELT time is used for decisions, not information sharing 

Board & Executive Material Preparation 

• Own the preparation calendar for board meetings, investor check-ins, and executive materials 

• Coordinate across functions to consolidate inputs without creating bottlenecks 

• Ensure materials reflect the exit narrative: EBITDA performance, operational milestones, people story 

Cross-Functional Coordination 

• Identify and resolve misalignment across ELT workstreams before it reaches the CEO 

• Own the ELT decision log and ensure decisions are communicated and implemented 

• Surface OKR conflicts and interdependencies before they become execution blockers 

• Serve as an extension of the CEO's intent - not a separate power center 

AI-Enabled Executive Operations 

• Apply AI tools and automation to streamline executive operations, board prep, meeting synthesis, and follow-through tracking 

• Stay ahead of the AI capability curve and bring relevant tools to the ELT without being asked 

• Actively use AI to compress timelines on deliverables 

 

Capabilities That Matter Most:

Required:

Accountability Management 

Can hold senior leaders to commitments without formal authority and without escalating to the CEO. Uses structure and relationships, not hierarchy. 

Executive Presence 

Comfortable in rooms with VPs and SVPs. Can push back directly and professionally. Operates through trust, not title. 

Proactive Execution 

Drives priorities without being told. Builds the agenda, follows up on decisions, and closes loops across functions. 

Structured Communication 

Writes clean, executive-quality materials under time pressure. Can distill complex inputs into a clear narrative. 

AI Fluency 

Uses AI tools actively to improve output speed and quality. Has applied AI in actual work, not just experimented with it. 

Business Financial Literacy 

Understands revenue, margin, and cost structure. Can follow a P&L conversation and connect operational decisions to financial outcomes. 

Low-Ego, Company-First Orientation 

Operates in service of the CEO, ELT, and company priorities. Shares credit, avoids politics, and does not use proximity to the CEO as personal power. 

 

Nice to Have:

ELT Operating Experience 

Has run operating cadences for a leadership team: meeting design, decision logging, follow-through tracking. 

Board/Investor Materials 

Has owned preparation of board or investor materials end-to-end, without being assigned each step. 

AI Agent or Workflow Building 

Has built lightweight AI agents or automated workflows, beyond using off-the-shelf tools. 

PE or High-Accountability Environment 

Has worked in a PE-backed company or similarly high-performance environment with a defined performance horizon. 

 

Benefits Include:

• Medical, dental, and vision insurance options

• 100% employer-paid short- and long-term disability

• Basic life insurance

• 401(k) with 100% company match up to 4%

• Flexible paid personal/vacation time built on trust and accountability

• 10 sick days annually

• 10 company-paid holidays

• 6 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Delivery Product Manager

Location: Austin, TX - Hybrid (2–3 days in office)
Type: Full-time
Reports To: VP of Product & Strategy 

Overview

At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive.

We expect ICs to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent.

About the Role

We are looking for a Delivery Product Manager to join our Product organization. This role is a true hybrid of Product Manager and Product Owner, with end-to-end accountability for delivery across the full product lifecycle from idea inception through roadmap approval, build, and launch.

Delivery Product Managers at TW operate with a strong bias toward execution while maintaining clear product strategy and customer focus. They typically own smaller product areas or highly strategic initiatives that require close collaboration, strong prioritization, and disciplined delivery.

This role is ideal for someone who thrives at the intersection of strategy and execution and enjoys turning ideas into shipped, measurable outcomes.

What You’ll Do

Product Ownership & Delivery

• Own the full product lifecycle from idea generation through launch and post-launch learning
• Act as Product Owner for assigned product areas, including backlog ownership, story definition, and sprint readiness
• Partner closely with Engineering and Design to ensure work is well-defined, prioritized, and ready for delivery
• Participate in quarterly and annual planning processes, contributing roadmaps, scope, and delivery commitments

Product Management & Strategy

• Translate company and product strategy into clear roadmaps and prioritized initiatives
• Define product goals, success metrics, and outcomes for owned product areas
• Gather and synthesize input from customers, stakeholders, and internal teams to inform product decisions
• Balance near-term delivery needs with longer-term strategic investments

Cross-Functional Collaboration

• Work closely with Engineering, Design, Data, GTM, Support, and Operations teams to deliver high-quality products
• Communicate clearly and consistently on progress, risks, tradeoffs, and delivery timelines
• Ensure launches are well-coordinated across product, engineering, and go-to-market teams

Continuous Improvement

• Use data, customer feedback, and retrospectives to improve product outcomes and delivery processes
• Identify risks early and proactively partner with teams to mitigate them
• Continuously refine backlogs, roadmaps, and delivery practices to improve speed and quality

What We’re Looking For

Experience

• 3–5 years of experience in Product Management, Product Ownership, or a closely related role
• Direct experience owning products or features from concept through launch
• Experience working in Agile / Scrum environments with engineering teams
• Exposure to roadmap planning, backlog management, and cross-functional delivery

Skills & Attributes

• Strong execution mindset with the ability to manage multiple workstreams
• Comfortable operating as both a strategic thinker and hands-on delivery owner
• Clear written and verbal communicator who can align diverse stakeholders
• Data-informed decision maker with strong prioritization skills
• Customer-focused, outcome-oriented, and pragmatic

Bonus Points

• Experience owning smaller or highly strategic product initiatives
• Familiarity with SaaS, platform, or B2B products
• Experience working closely with PMO, Delivery, or Program Management functions

Interview Integrity & Use of AI

We value authenticity, expertise, and real-time problem solving during our interview process. Candidates are expected to represent their own knowledge, experience, and thinking without the use of AI-assisted tools.

The use of any AI tools during interviews — including but not limited to real-time scripting, recording, transcription, response generation, or coaching tools, is strictly prohibited. This applies to phone, video, in-person, and technical or case-based interviews.

We are seeking individuals who can clearly articulate their thinking, engage in thoughtful discussion, and answer questions independently. While we strongly value candidates who understand how to use AI tools effectively and responsibly, and who can thoughtfully integrate AI into our products, interviews must reflect the candidate’s own abilities and perspectives.

Any candidate found to be using AI-assisted tools during the interview process will be immediately disqualified from consideration.

Why This Role Matters

Delivery Product Managers play a critical role in ensuring that ideas don’t just get discussed — they get built and launched. This role provides meaningful ownership, visibility, and the opportunity to grow into larger product leadership responsibilities over time.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% employer-paid short- and long-term disability
Basic life insurance
401(k) with 100% company match up to 4%
Flexible paid personal/vacation time built on trust and accountability
10 sick days annually
10 company-paid holidays
6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

Configuration Specialist (SMB)

Location: Remote

We are looking for a Configuration Specialist to serve as a key internal delivery function within our Professional Services & Onboarding organization. This role is responsible for executing accurate, timely, and standardized system configuration activities that support customer onboarding and implementation engagements. The Configuration Specialist partners closely with Onboarding Consultants, Solution Consultants, Project Managers, and delivery leadership to ensure configuration work is completed to defined requirements, quality standards, and delivery timelines—enabling customer-facing teams to deliver exceptional experiences at scale.

What you'll do:

Configuration Execution

• Execute system configuration tasks based on documented requirements, implementation plans, and defined standards
• Apply established configuration patterns, templates, and best practices to ensure consistency and quality across all deliverables
• Validate configurations for accuracy, completeness, and alignment with documented specifications prior to handoff
• Maintain a high bar for output quality, minimizing rework and post-handoff corrections

Delivery Support & Coordination

• Partner with Onboarding Consultants, Solution Consultants, and Engagement Managers to support customer onboarding and implementation engagements
• Complete configuration work within assigned timelines to support broader delivery milestones and customer go-live dates
• Surface configuration risks, dependencies, or discrepancies to delivery leads in a timely manner for resolution
• Operate within PMO governance frameworks, delivery standards, and Performance Insights reporting models

Documentation & Quality

• Maintain accurate configuration documentation, records, and internal delivery artifacts throughout the project lifecycle
• Follow defined processes, checklists, and quality controls to ensure repeatable, consistent outcomes
• Contribute feedback to improve configuration standards, templates, and internal documentation over time
• Track and report progress against individual delivery commitments and quality metrics

AI-Enabled & Data-Driven Ways of Working

• Leverage approved AI tools and automation to improve configuration efficiency, accuracy, and throughput
• Use data, dashboards, and task-level metrics to manage workload and delivery commitments
• Continuously build AI literacy and apply AI-enabled practices to day-to-day execution
• Contribute to a culture of continuous improvement by identifying opportunities to streamline configuration workflows

 

What you'll bring:

• High school diploma
• Technical aptitude for system configuration and software setup
• Strong attention to detail and execution discipline
• Ability to follow defined processes, standards, and technical requirements with consistency
• Effective written and internal communication skills
• Comfort working within structured delivery frameworks and task-based workflows
• Ability to document configuration steps, changes, and outcomes clearly and accurately
• Analytical and problem-solving skills
• A self-starter with the ability to work with people in a team capacity and independently
• A high degree of attention to detail
• Proficient with Windows, Microsoft Office and Adobe Acrobat applications
• Excellent written and oral communication skills

 

Why This Role:

• Play a foundational role in enabling successful customer onboarding and implementation across Togetherwork's SMB segment
• Work at the intersection of technology and operations, building deep expertise in system configuration and delivery excellence
• Operate in an AI-forward environment with access to modern tools that amplify your efficiency and impact
• Contribute directly to measurable outcomes—configuration quality, delivery timeliness, and reduced rework—that matter to the business

 

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

Candidates must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship of any kind, including but not limited to OPT, STEM OPT, H-1B, or any other visa classification.

 

Client Support Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits 

We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company’s main customer service inbox and is responsible for the prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction. 

What you'll do:

Internal Communication 

• Initiate communication and follow up on customer tasks to the Accounting team relating to: Customer refunds, Member account adjustments , Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting 

• Communicate with the Customer Success team regarding any Greek customer accounts that need high priority attention. 

• Document in detail, all correspondence relating to chapter management. 

External Communication 

• Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management 

• Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines. 

• Review and make recommendations about chapter roster updates including member status discrepancies and adding new members. 

• Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other OmegaFi products and services may be able to enhance those operations. 

• Proactively maintain a thorough knowledge of each assigned national organizations’ details and reporting requirements 

Customer Service 

• Develop and maintain relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership 

• Assist clients with questions, problem solving and system or reporting issues 

• Field incoming member, parent and administrator calls in accordance with OmegaFi's customer service philosophy 

• Respond in a timely manner to all voicemails and client communications 

• Cultivate, maintain and enhance the company's relationship with assigned clients 

• Interpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally to research and discuss 

• Work flexible hours, including evenings and weekends. 

Training 

• Facilitate system training and implementation programs to undergraduate and alumni officers. 

• Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter utilizes, and other services available 

• Assist with sit-ins during new employee training 

What you'll bring: 

• • High school diploma 
  • Customer service experience 
  • Excellent organizational skills and the ability to multi-task 
  • Ability to analyze and interpret data 
  • Analytical and problem-solving skills 
  • A self-starter with the ability to work with people in a team capacity and independently 
  • A high degree of attention to detail 
  • Proficient with Windows, Microsoft Office and Adobe Acrobat applications 
  • Excellent written and oral communication skills 

Why This Role

 

•  

  • Play a key role in supporting the financial health and operational success of Greek organizations

  • Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters

  • Gain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reporting

  • Take ownership of time-sensitive communication and drive measurable improvements in customer satisfaction

 

The Company offers a comprehensive employee benefits program, including:

• • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • 100% employer-paid Basic Life and AD&D insurance
  • 401(k) retirement plan with a 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 12 weeks paid parental leave

 

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

 

Marketing Manager

Austin, TX  |  Hybrid (3 days in office)  

Are you a marketer who thrives on turning product strategy into campaigns that actually move the needle? At Togetherwork, we’re looking for a Marketing Manager who can take complex software value propositions and translate them into clear, compelling messages that drive customer adoption and growth. If you’re energized by fast-paced B2B SaaS environments and want your work to directly shape pipeline and revenue across a diverse portfolio, we want to hear from you.

 

About Togetherwork

Togetherwork is a rapidly growing, $200+ million vertical software company serving 12 specific markets — from associations and camps to gyms, studios, and more. With 700+ employees and a new innovation center in the heart of Austin, we deliver user-centric software that helps 70,000+ customers run and grow their communities. Our team is united by a mission to empower organizations at every level, and we’re building the tools to make that happen.

 

What You’ll Do

In this role, you’ll be the connective tissue between Product Marketing strategy and real-world execution — owning GTM campaigns, messaging, and customer communications across channels. You will:

• Go-to-Market Execution: Build and execute GTM plans for product features and key initiatives, including integrated payments and embedded financial services, driving successful launches and measurable customer adoption.
• Messaging & Positioning: Translate product marketing strategy into clear, compelling, value-driven messaging tailored to different customer segments, use cases, and lifecycle stages.
• Campaign Development: Create and launch multi-channel marketing campaigns — email, in-product messaging, lifecycle touchpoints, and more — that drive awareness, engagement, and adoption.
• Content Development: Develop high-quality marketing assets including emails, playbooks, landing pages, and sales enablement materials that support product initiatives.
• Cross-Functional Partnership: Collaborate closely with Product Marketing, Product, Payments, Sales, and Customer Success to align on priorities and execute go-to-market efforts seamlessly.
• Performance Analysis: Track, analyze, and report on campaign performance and adoption metrics, using insights to continuously optimize messaging, targeting, and channel strategy.

What You Bring

You’ll succeed in this role if you have:

• Bachelor’s degree in Marketing, Business, or a related field
• 3–5 years of experience in marketing (growth, lifecycle, product marketing, or similar) within a SaaS or technology company
• Proven ability to own and execute campaigns end-to-end, from strategy through launch
• Demonstrated success developing and executing GTM strategies that drive measurable business results
• Exceptional written and verbal communication skills — you can translate product strategy into clear, concise, and compelling customer-facing messaging
• Strong analytical skills with the ability to turn data and insights into actionable campaign improvements
• Ability to thrive in a fast-paced environment and juggle multiple projects simultaneously
• Experience working cross-functionally with Sales, Product, Payments, and Customer Success teams
• Experience marketing payments or embedded financial services is a plus

 

What You’ll Get

This is a unique opportunity to:

• Own GTM execution for a portfolio of software products serving real communities across 12 verticals
• See your campaigns and messaging directly influence customer adoption, pipeline, and revenue
• Work closely with senior Product Marketing leadership with clear visibility into strategy and direction
• Make measurable impact with the autonomy to shape how we communicate our product value — and the data to prove it
• Join a collaborative, fast-paced culture built on transparency, accountability, and purpose-driven work

 

Compensation & Benefits

• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company-paid holidays
• 6 weeks paid parental leave

 

Inclusion & Diversity

Excited about this role but don’t meet every single requirement? Studies show that women and other marginalized groups are less likely to apply to jobs unless they meet every qualification. At Togetherwork, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly with every qualification listed, we encourage you to apply anyway — you may be just the right candidate for this or other roles.

 

Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.

Enterprise UI Architect

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

Togetherwork is modernizing the user interfaces of 20+ SaaS products and we need an Enterprise UI Architect who can do three things simultaneously: partner with product and design organization to define the strategy, code the foundations, and raise the bar for every engineer on the team.

You will be in Figma sessions with designers, in code reviews with engineers, and in executive conversations about portfolio-level UI direction. You bring strong opinions about how modern UIs should be built, and you know how to bring a team along with you.

AI is central to how we work. You don’t just use AI tools yourself; you teach others how to use them well, set standards for AI-assisted development, and coach the team on separating quality output from noise.

What You’ll Do

Portfolio UI Strategy

Define and own the UI modernization roadmap across 20+ products spanning React, PHP, Rails, and .NET legacy stacks. You assess where each product sits, sequence the work pragmatically, and ensure every modernization decision is aligned with a coherent long-term vision.

 

Design System Leadership

Partner directly with designers to evolve our existing design system into a scalable, cross-portfolio standard. You bridge the gap between design intent and engineering implementation, ensuring components are consistent, accessible, and built to last across a polyglot environment.

 

AI-Augmented Development

Use AI coding tools daily to accelerate architecture decisions, component scaffolding, and Figma-to-code implementation. More importantly, you establish team-wide standards for how AI tools are used — defining what good AI-assisted output looks like, how to validate it, and when to rewrite it.

 

Engineering Mentorship

Coach and mentor frontend engineers across the organization on UI best practices, AI tool usage, component architecture, and modernization patterns. You make the team measurably better over time.

 

Figma-to-Production Partnership

Work shoulder-to-shoulder with designers at every stage; from early system design to component handoff to production validation. You can tell when an implementation missed the design intent, and you fix it before it ships.

 

Incremental Modernization Execution

Get hands-on when it matters. You scope modernization work into safe, shippable increments using strangler patterns, feature flags, and rollback-safe deployments. You understand the risk surface of live production migrations and architect accordingly.

 

Cost Management and Token Efficiency

• Proactive cost awareness across all initiatives.
• Monitor AI infrastructure costs across products and surface optimization opportunities proactively.

 

What You’ll Bring

• 8+ years in frontend engineering with at least 3 years in an architecture role.
• Deep expertise in React and TypeScript, with hands-on experience modernizing legacy stacks.
• Proven track record designing and scaling component libraries and design systems across multiple products.
• Direct partnership experience with UX/product design teams on design system development and Figma handoff workflows.
• Demonstrated daily use of AI coding tools in production and the ability to coach others on doing the same effectively.
• Experience leading incremental UI modernization of live, customer-facing products without disrupting production.
• Strong communication skills and equally comfortable presenting architecture decisions to engineers and executives.

Preferred Qualifications

• Experience across 10+ product codebases simultaneously or in a platform engineering capacity.
• Familiarity with accessibility standards (WCAG) at an architecture level.
• Exposure to design token systems and multi-brand theming.
• Background in SaaS or multi-tenant product environments.

 

Who You Are

You have modernized real production UIs at scale. You know what it means to inherit a legacy stack, earn the trust of a design team, and bring engineering along on a multi-year journey without losing momentum.

You are a multiplier. Your impact is measured not just by what you ship, but by how much better the engineers around you get. You coach without condescension, set standards without bureaucracy, and push for quality without blocking delivery.

You are genuinely good at AI-assisted development. You can show your workflow, explain your approach, and demonstrate the judgment to know when AI output is production-ready and when it isn’t.

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers
• Own it. Together.
• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

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